Question 1

I Would Like to Check Authorized Retailers.

Accepted Answer

You can check the list of authorized retailers and online shops from the "Retailer Search Page."

Question 2

Can I purchase online?

Accepted Answer

You can purchase from the official store or partner e-commerce sites. Please check the "Online Sales Page."

Question 3

I Want to Know How to Purchase Consumables (Batteries, Cuffs, Replacement Parts, etc.)

Accepted Answer

Please check the "Consumables and Accessories Page" for consumables and replacement parts.

Question 4

Can Products Purchased Overseas Be Used Domestically?

Accepted Answer

Due to differences in voltage and communication standards, we cannot guarantee operation. Please refer to "Usage of Overseas Products."

Question 5

I would like to know how to use the product.

Accepted Answer

Please check the "Instruction Manual Page" for operating procedures specific to each product.

Question 6

How to Troubleshoot When the Power Won't Turn On

Accepted Answer

Check the battery level and contact status, and please refer to the "Power Troubleshooting Guide."

Question 7

I want to know the details of the error code.

Accepted Answer

Please refer to the "Error Code List" according to the displayed error number.

Question 8

I would like to request a repair.

Accepted Answer

Please make your request from the "Repair Request Page." Repairs will be free of charge within the warranty period.

Question 9

I Would Like to Know the Warranty Period and Warranty Details.

Accepted Answer

Please check the "Warranty Policy Page" for the product warranty details.

Question 10

I want to know the estimated repair costs.

Accepted Answer

It varies depending on the symptoms. Please refer to the "Repair Cost Guide."

Question 11

What should I do if I lose my warranty?

Accepted Answer

If your purchase history can be verified, we can assist you. Please contact us through the "Contact Form."

Question 12

Is it possible to repair products purchased overseas?

Accepted Answer

Some products are not supported domestically. Please check the "Overseas Repair Support."

Question 13

I Would Like to Know the Contact Information for the Support Desk.

Accepted Answer

For support via phone or email, please refer to the "Support Desk List."

Q&A - Healthcare Business

Feel free to contact us with any questions.