Question 1

How to Purchase Products

Accepted Answer

Products are available for purchase at retailers and online stores nationwide. For more details, please see the "Product Purchase Page."

Question 2

I Want to Check Retailers and Distributors

Accepted Answer

You can search for the nearest retailer or distributor on the "Retailer Search Page."

Question 3

Requesting a Quotation and Delivery Date

Accepted Answer

For requests regarding quotations and delivery dates, please contact us through the "Inquiry Form."

Question 4

I Want to Know the Purchase Procedure for Corporations

Accepted Answer

Corporate customers, please refer to the "Corporate Purchase Guide." Our sales representative will assist you.

Question 5

I Want to Know How to Purchase Consumables and Optional Parts

Accepted Answer

You can check the corresponding consumables and optional parts on the "Consumables & Parts Page."

Question 6

Is it possible to return or exchange after purchase?

Accepted Answer

We will respond based on the regulations of the store where the purchase was made. For more details, please refer to the "Return and Exchange Policy."

Question 7

Is Support Available for Products Purchased Abroad?

Accepted Answer

Support for products purchased abroad varies by region. Please check the "Overseas Product Support Guide."

Question 8

How to Know Settings and Operating Methods by Model

Accepted Answer

Please select your model on the support page and check the user manual.

Question 9

I Want to Know How to Set Up My Printer

Accepted Answer

Please select your model on the support page and check the setup guide.

Question 10

I Want to Know How to Install Drivers

Accepted Answer

You can obtain the drivers compatible with your operating system from the "Driver Download Page".

Question 11

Want to Control Using SDK and API

Accepted Answer

Please refer to the "Developer Page" for details on how to implement the SDK and sample code.

Question 12

I Want to Know the Methods for Maintenance and Cleaning

Accepted Answer

For regular cleaning methods, please refer to the "Maintenance Guide."

Question 13

How to Replace Consumables (Ribbons, Heads, etc.)

Accepted Answer

You can view the replacement procedure video in the "Consumable Replacement Manual."

Question 14

How to Troubleshoot When Your Printer Does Not Work

Accepted Answer

After checking the power and cable connections, please try the "Checklist for When It Does Not Operate."

Question 15

I Want to Know the Meaning of Error Messages and Blinking Lamps

Accepted Answer

The content for each blinking pattern can be confirmed in the "Error Code List."

Question 16

Unable to Print After OS Update

Accepted Answer

Please reinstall the latest driver. You can obtain it from the "Driver Download Page."

Question 17

Inquiry About Product Malfunctions

Accepted Answer

After checking the condition of the main unit, please refer to the "Repair and Inspection Guide."

Question 18

Request for Repairs

Accepted Answer

Please make your request from the "Repair Request Page". If it is within the warranty period, free repairs are available.

Question 19

I Want to Know About the Warranty Period and Warranty Details

Accepted Answer

The warranty period from the date of purchase can be checked on the "Warranty Policy Page."

Question 20

I Want to Know the Estimated Repair Costs

Accepted Answer

It varies depending on the situation. Please see the "Estimated Repair Costs."

Question 21

What Should You Do If You Lose Your Warranty?

Accepted Answer

We can assist you based on your purchase information. Please contact us via the "Contact Us" form.

Question 22

I Want to Know the Information Needed When Contacting Support

Accepted Answer

Please provide the model number, serial number, and symptoms. For details, please refer to the "Inquiry Preparation Guide."

Question 23

Is a Maintenance Service Contract Possible?

Accepted Answer

We offer maintenance service contracts for corporate clients. Please check our "Corporate Support Page."

Q&A - Printer Business

Feel free to contact us with any questions.